Frequently Asked Questions

Posted on Thursday 9th April 2020


COVID-19 Update

At New Choice Homes, we remain open by appointment across all our Display Centres. Our Head Office is also open for both sales and pre-start appointments.

As always, we are here to make getting into your new home a great experience, and you can expect additional safeguards throughout our business to ensure your safety, and that of our employees. We encourage you to contact us if you have any questions or concerns that aren’t answered below.

Current Government restrictions are to limit gatherings to two people only or limited to people of the same household and one other person. With this in mind, please advise us on who will be attending your appointment.

FAQ

Will New Choice Homes be open under the current government advice?
The shutdown of non-essential services does not include building, construction and development sites. These remain an essential service for the time being. At New Choice Homes, we remain open across all of our Display Centres, with additional safeguards in place to ensure your safety, and that of our employees.

Can I still visit a Display Centre?
Yes. Our Display Homes are open by appointment only. Just go to our “Choose More Ways to Get in Contact”  contact page on our website and make an appointment with one of our sales consultants, or you can contact us on 9201 7878 for any sales related information.

Did you know you can also take a tour of our display homes online?
Simply select a home that’s on display from this list and click ‘Virtual Tour’ for a 360 degree walk-through! Alternatively, you can request a live FaceTime or video tour where one of our sales consultants will give you a live tour of our display homes in the comfort and safety of your own home.

Can I still have my pre-start meeting?
Our Pre-start Selection Showroom is still open by appointment only. Once you have signed your building contract and it is received by our office, one of our pre-start consultants will be in touch to make your appointment. Please remember that only family members of the same household and one other person can attend the meeting. We have hand sanitiser and face masks available for your safety.

Will my build process be affected?
New Choice Homes does not expect COVID-19 to impact the building process and build times. We are working closely with our suppliers and we are not currently experiencing any supply shortages in the build process. We will continue to keep customers informed of this situation.

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