Customer Reviews

Alicia

As this was our first build, we compared many other builders with New Choice Homes (NCH)... They didn't compare. Our sales person Lloyd made the whole experience exciting. He wasn't pushy like the other sales people we encountered from other builders and gave us time to decide on what we wanted. He gave us expert advice on our house design. Our client liaison Brooke was a delight to work with. Any queries we had were answered asap. We were kept up to date with the build process. The workmanship was top notch. Our home was completed two months earlier than the initial move-in date. NCH is a builder you can trust to deliver good quality build. We love our new home and would highly recommend NCH
Customer Reviews

Jeffrie Jie

Thanks to New Choice Home to build our house on time and even on a earlier date than what we expected. Thanks also to John Archard, Kellie, Brooke, Melanie and Phil for your support. We are so pleased with the customer service and support. Well done for you all. I greatly appreciate all your effort put into our house. Thanks
Customer Reviews

BCK

This was our first time building and New Choice Homes made the whole process fairly straight forward. The house was somewhat on a budget but still needed some key features as was built in Wembley Downs. The block was a sloping block which also added to the complexity though we had our plans drawn up previously by a building broker so this design part was easy for NCH. The communication was good throughout the build, somewhat pushy towards the start trying to get our business locked away which is understandable. A few small issues arose and were sorted by NCH although there was some resistance to a couple of these issues mainly on the cost side of things. The quality of the build was on point for the price of the build and on the first hand over inspection Best West building Inspectors went through the whole house and only found mainly cosmetic issues that needed attention. Overall we were happy with the build process with NCH and they did go beyond their scope to help us at the end which was appreciated. Where NCH price themselves in the market they do a decent job and are easy to deal with and we would build with them again if we ever build again.
Customer Reviews

Simon W

We have just moved into our beautiful new home having handover earlier in March, with this the second home we have built. Overall we are very happy with the quality of build and the finish for most things is excellent. Like any build process we had a few hiccups along the way, but for the most part the team at Newchoice did everything they could to ensure no delays were occurring. The two biggest disappointments are the rear sliding door and the finish on the concrete driveway. The rear sliding door was a long drawn out issue with the bottom row of bricks having to be removed due to the door frame not being set square by the brick layer and the slab having a hump right in the middle of the opening compounding the problem. After some weeks the doorframe was finally fixed ‘square’ but the gap not being even at the top and bottom of the double sliding doors still would indicate it is still not 100%. However, the doors open and close without an issue and having spoken to the Dowell technician onsite myself, the bottom adjustments on the door got the gap a bit better but not 100%. The issue with our concrete driveway is the finish. The construction of it is fine, but the surface finish is not to the standard we would expect and certainly not to the same standard as my previous home, particularly along the cut off drains, the edges, around the down-pipe grates and where it meets the face brickwork. Overall, we would recommend Newchoice as they represent excellent value for money and their finishes are in line with their competitors. Everyone we dealt with along the way were excellent in the service they provided, from the salesperson, to contracts, to prestart to client liaison, and each stage of the build process was well communicated and quite seamless. We would happily build with them again, but hopefully this being our family home, we will be enjoying living in it for the next 30+ years. Thanks everyone at Newchoice for building our lovely home!
Customer Reviews

Alan K

Thanks to New Choice Homes for making the process of building my first home so stress free and easy. From the initial costings right through to handover, the team at New Choice Homes were friendly, easy to deal with and super helpful. There were only minor issues during construction and any questions & problems were quickly resolved/answered. I would highly recommend New Choice Homes to anyone looking to build and would gladly build with them again in the future.
Customer Reviews

Paul Baxter

We bought a New Choice display home and the quality is second to none. I keep finding small details (that other builders do not include) throughout the house. It feels like we have not paid enough for the quality of finish that we have in this home. The minor details just keep giving, from the soft close toilet seats, to the magnetic door stops, through the bi-fold kitchen windows and stacking doors to the audio system and remote controlled feature gas fire, solar hot water, solar electric panels, etc etc etc. The house design flows beautifully and seamlessly connects the large rooms with a sense of space and light, to the outdoor entertainment area. I could go on for a long time about the list of inclusions, quality and attention to the smallest detail, but I want to save some words to describe the incredible service that we have had over the past two years since we bought the property. The New Choice admin staff (Ellen, Melanie & Brooke) are prompt, friendly and highly efficient, (often responding to emails with answers and solutions, within minutes not even hours). Simon Spadaccini and Brad on the construction team have been especially professional in responding to every request for information, updates and organising trades. I get the impression that New Choice Homes treats it's clients in the same way that it's multi-million dollar parent company does and I can honesty say that after building twelve homes in Perth over the past fifteen years, I have not dealt with a better builder. In short, this New Choice home includes everything that we have ever wanted and dreamed of having in a house under one roof and given the opportunity, I would have no hesitation in building again in the future with this outstanding company. I know that they win lots of housing awards, but I'm surprised that they don't win them all. Great job New Choice Homes, I can't thank you enough for our beautiful home and incredible service, we couldn't be happier.
Customer Reviews

PEC

Great customer service. From sales and prestart to construction process, they were very prompt and efficient in resolving any issues or queries. The inclusions and quality of the build were outstanding. There was no major issue found during the PCI; even the small issues were found by site supervisor and we didn’t even noticed them until he pointed out. This is the second time building with them and They did a great job for both.
Customer Reviews

Megs

The whole building experience with NCH was fantastic, the quality of the house stood out against the others on the street, it was really well managed and it was so easy to communicate and ask questions, always got a simple answer. I'm so happy with the whole experience from signing up with Lloyd who was so patient! and then with Brooke who was the most helpful person. Couldn't be happier :)
Customer Reviews

Ash

I chose to build my house with NCH as they had a design which worked really well with my small lot size. I was able to easily cooperate with the designing team to make changes to maximize the space and the cost to make these changes was very reasonable (unlike other builders). Additinally I liked the high standard of inclusions within the "select package" rather than having to upgrade items individually. The prestart and building process went smoothly and the house was completed within 6 months. There were a couple of minor mishaps during the build (wrong shower heads and a tap in the wrong location) which were corrected promptly. I had a building inspector examine the house at the final stage who found nothing more significant than a outside panel above a window which wasn't painted. I hadn't heard of NCH beforehand and I was a little unsure about building off the plan. I definitely think I made the right decision though, the house looks fantastic and the staff have made the process exciting and stress free. NCH has certainly lived up to their great reputation :-)
Customer Reviews

Mette & Kim

We had a bit of a bumpy start but that was the bank being a bank and had nothing to do with NCH. From slab down to completion everything was very well planned out with very little wait time in between teams rocking up. As the build progressed we just flew past others building at the same time. Total build time minus the bank screw-up was just over 5 months. We have built on a rural block with the extra challenges that entails and we had a few minor disappointments which pretty much all came down to us not spotting the problems before signing the contract. An example was 3 phased power not included even though everything was designed for it. If this had been picked by the builder at pre-start I would give NCH 100% score, but with these minor nitpics I will give them 97/100%
Customer Reviews

Luke

The finished product of three 3x2x2 villa's completed in Greenwood was of a high quality. Pre-start was great and the New Choice staff were extremely helpful with assisting me with colour and materials choices which made things a lot less stressful. New Choice Homes met the time frames and were very helpful throughout construction. I was able to meet the supervisor whenever I requested (within a few days from notice) and I was given informative updates on progress throughout the build.I am very happy with the colours, fittings and finishings throughout the 3x houses. The kitchen appliances and stone bench top are standouts, bathrooms are also great. My only negatives were the finishing's on some of the paintwork. Due to building 3x houses and conducting a final inspection on all 3x at once I missed a few things I should have picked up. I only noticed it later on when 2x of the houses were up for sale. I contacted New Choice and they sent out a painter to do any re-work on areas I wasn't happy with at their cost ASAP which was I was very impressed with. All in all I was very happy with the service with the New Choice staff and happy with the end product.
Customer Reviews

David M

Id like to think I am informed customer being in the property industry, and having done a significant amount of research into builders before committing to NCH. We had a great experience with this builder. Nothing was ever too much to ask and we were happy with the quality, speed and cost of the build. Supervisor Brad is a credit to the company - very composed worker who bent over backwards to make our experience as smooth as possible. Emails to client liaison Brooke were always responded to quickly and she was always happy to answer our questions and/or give us detailed updates either routinely or by request. Again a credit to the company. Pre start with Tiffany was an enjoyable experience and went smoothly. Sales consultant John worked very hard to get our business - forgot how many times he came out to visit us and deal with our multiple requests / variations. Build time was good and there was rarely down time between trades. Overall we shopped around with NCH and two other builders and absolutely no regrets with our choice. It is quite obvious this business works with pride - the same cant be said about some of the others out there based on countless other pieces of feedback regarding other (generally larger) builders. Whilst only time will tell whether our shiny new house will stand the test of time, all we can say is to date our experience has been great.
Customer Reviews

Michael B

We recently built a new home with New Choice Homes and absolutely love it. The entire process from the beginning ran smoothly and was well communicated. The construction quality is immaculate, and the client liaison always left us feeling completely comfortable. Building can be a stressful time, but we never felt any concern and would most certainly build with New Choice Homes again.
Customer Reviews

Chris

I would recommend NCH to build your new home, i would certainly use NCH again from the initial decision to use them (did my homework and had quotes from min 6 other builders) they were fantastic, the cost was competitive and so was the design of the plans that were spot on. They worked in conjunction with the lender, council and the strata companies to ensure everything went smoothly. The specs were high and the build quality as i would expect from a competent builder. All the staff right from the planners, pre start, liaison managers and site supervisor were very helpful and accommodating with no issues that couldn't be sorted out. Overall i am extremely happy with the outcome of the build. Thank you.
Customer Reviews

CGIII

Very happy to recommend New Choice Homes. A 3rd party building inspection was very positive and inspector spoke very highly of the quality of build for the price. The build was managed very well by Brad who was thorough and the New Choice team were supportive along the way. We originally were going to go with any builder and are happy that we changed and went with New Choice.
Customer Reviews

Peta H.

This was my first time building and New Choice Homes (NCH) made the entire process seamless. I’ve heard many say that building can be a stressful time and I’ll be forever grateful to the NCH team who gave me the most enjoyable experience. John, Sales Consultant was friendly and helpful. Both Brooke and Christina, Client Liaison Officers routinely sent detailed updates and answered any questions I had along the way. Tiffany, Pre-start Administrator was super helpful with plan recommendations. Phil, Site Supervisor was extremely thorough, friendly and professional. I hired an independent Home Inspector for the Practical Completion Inspection (PCI) who identified very
Customer Reviews

Jodie N Dave E

A fantastic smooth experience from the sales/design process, prestart and construction. The quality of the build was top notch and finished on budget. Building Inspector at PCI commented on quality of the build and could find any faults. Any hiccups were dealt with quickly and professionally, would recommend New Choice to family and friends. Special mention to the Supervisor Brad who ensured our build was done on time and to a top notch standard.
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